Networking Field Engineer HP Nigeria Jobs 24 Sept. 2014
NETWORKING FIELD ENGINEER
DESCRIPTION
• Apply advanced technical knowledge (i.e. Networking) to
operate one or more technology areas (e.g. server administration, technical
security management, performance management) or customer groups that are
critical or high risk.
• Integrate technical knowledge and business understanding
to create solutions for customers.
• Resolve single- and cross technology incidents
independently. Work with team members to resolve cross technology incidents.
• Proactively and reactively look for solutions to prevent
problems from occurring in team/technology area
• Apply HP solutions to meet customer needs.
• Identify additional services that could lead to future
service revenue growth.
• Provide technical consulting during contract renewal
discussions.
• Build and maintain strong relationship up to senior
management level in assigned accounts.
• Design and deliver support solutions using specific
industry knowledge and expertise.
• Assist in managing delivery of industry support solutions.
• Lead Customer Expectation management as part of escalation
process.
EDUCATION AND EXPERIENCE REQUIRED:
Bachelor’s degree preferred or Associate degree holder
(technical field) with 3 -5 years working
experience as a field support
engineer.
KNOWLEDGE AND SKILLS REQUIRED:
Good knowledge of HP products and services offerings,
competition, third party products and market trends
Technology knowledge (focus on infrastructure hardware,
specifically Networking, thorough knowledge in operating systems required)
Broad knowledge of corporate organization, job, and
policies.
Comprehensive business, technical or functional knowledge at
an expert level
Communicate tactfully with diplomacy up to senior management
levels within an organization.
Active listening skills and ability to adjust messages to
audience level
Problem-solving skills(proactive, reactive and creative)
Able to employ consulting skills by becoming a trusted
advisor to the customer and providing clarity to solution determination
Well versed in core technical competencies and peaked in
some technical area(s) Intermediate skills in project management,
communication, analysis and presentation.
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