Service Advisor Jobs Cummins Nigeria Careers Deadline 18th September 2014
Cummins Inc. – A global power
leader, is a corporation of complementary business units that design,
manufacture, distribute and service diesel and natural gas engines and related
technologies, including fuel systems, controls, air handling, filtration,
emission solutions and electrical power generation systems. Head quartered in
Columbus, Indiana, (USA) Cummins currently employs approximately 48,000 people
worldwide and serves customers in approximately 190 countries and territories
through a network of approximately 600 company-owned and independent distributor
locations and approximately 6,800 dealer locations. Cummins earned $1.48
billion on sales of $17.3 billion in 2013.
Cummins West Africa Limited is
expanding its operations in Nigeria and it urgently requires competent,
brilliant and results orientated persons for the position below:
Job Title: Service Advisor
Ref: 09/002
Location: Nationwide
Responsibilities
Liaise with Customers and efficiently schedule
service work (service contracts, warranty and chargeable jobs) to meet all
published targets
Create customer loyalty through pro-active
communication, to include daily job progress reports on ongoing service
interventions
Ownership and enforcement of all service
processes and procedures, ensuring adherence via regular audit and review of
the KPI data suite
Regular (daily, weekly & monthly) review
of performance with team and key stakeholders
Ensure performance targets are being met
Ability to motivate and manage a
team and work with a sense of urgency in providing excellent service to our
clients and customers.
Requirements
Business studies qualification desirable.
Experience gained in a customer facing
environment essential.
Experience/Skills:
Excellent customer relationship
management,
Excellent verbal communication,
listening, feedback, delegation, fostering teamwork and multi-tasking skills.
Ability to work under pressure
and meet tight deadlines,
Proven record of relevant
Management skills.
Relevant product knowledge.
Application Closing Date
18th September, 2014.
How to Apply:
Interested and qualified
candidates should send their comprehensive curriculum vitae to:
africarecruitment@cummins.com
Note: Only short-listed candidates
will be contacted.
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